 | Navigation | |
| Users Online | |
|
 Guests Online: 1
No Members Online
Registered Members: 1
Unactivated Members: 0
Newest Member: andycapp
| | | | |
|
| FAQ: Support | |
|
What are the details of your standard service?
Availability 24 hours/day, 7 days/week with the support of ApotheTech’s Universal Resource Center.
When is support available?
Support is available 24 hours a day, 365 days a year via ApotheTech’s Universal Resource Center.
I don’t want to pay for monthly support, what are my options?
It is not necessary to be on a monthly support plan, and in some instances it may actually save you money in the long run to pay for support on an as-needed basis only. ApotheTech can provide you with all of the information necessary to make an informed decision on this very important issue.
How quickly will my problem be resolved?
The process of resolving your problem begins immediately with your call or email to ApotheTech’s Universal Resource Center. ApotheTech’s Technical Support Ticket System enables you to directly submit a support ticket to a technical specialist whose expertise matches your inquiry. This online tool is a quick alternative to phone and e-mail in resolving your issue. You can also easily review or update any tickets you’ve previously opened.
Are there supports in place to prevent total system failure?
Yes, our systems provide a number of fail-safe operands including functioning in a mirrored data redundancy to the main server providing fail-safe data integrity. Additionally, all data is continually backed-up to our Internet based “virtual Servers”, via a proprietary HIPAA-compliant protocol, providing multiple layers of data protection.
What is the mechanical/technical reliability of the system?
ApotheTech’s systems operate in a redundant file server scheme in order to separate data needs for local functionality versus data needs for archived, historical reporting. The mechanical/technical functionality of ApotheTech’s medication management hardware is equally reliable – we have systems in the field where no support has been needed for multiple years...just ask us for the references!
Are there additional support fees for upgrading software?
Generally no, but it depends on if additional training needs to be done as a function of the upgraded software. For the most part, if the facility is being upgraded to a minor software enhancement, no additional fees will be charged.
| | | | |
|
| Login | |
|
Not a member yet? Click here to register.
Forgotten your password? Request a new one here.
| | | | |
| Shoutbox | |
|
Featured Partner
 |
ApotheTech International, Inc.
2858 Fair Avenue
Columbus, OH 43209
Office: (614) 730-1345
FAX: (614) 237-8484 |
Featured Partner
|
Copyright © 2008 Apothetech |
|
|
