OQO customers are facing a lot of problems in providing services to the OQO owners located in Asia. Look at this reply to the customer’s repair query:
Unfortunately we are unable to ship outside of the US. If you could provide a US address that you could use then we would be able to set up an Out of Warranty RMA, but you would also need to have a credit card issued through a US bank in order to pay for the repairs. If this is not able to be done than you can go through Dynamism where the original purchase was made and they will send it to us and they will bill you. Thank You, OQO Customer Care
So, you need to have a US address + Credit Card issued via US bank.
The horror stories do not end there. It took one customer nearly 2 ½ months (living in Asia) to get his power adapter replaced. And to get the replacement, he had to specify a US address even though he had bought the device in the US itself.
Due to the poor customer support, there is no doubt that OQO has lost many of its potential customers. Those have now shifted their minds towards other netbooks/UMPCs. However, we must understand that OQO is not a big company. Most of its resources are outsourced for parts and repairs. And it is quite natural that the customers who buy these $1500+ devices are going to be angry when they will not be provided with the service they expect. Although, it may sounds a little unfair that the US and EU/EFTA countries enjoy direct OQO support while the rest of the countries have to undergo grueling and time-consuming process to get their OQO repaired.
[related OQOtalk thread]
visit OQO official webpage
February 27, 2009